Shipping and Returns
SHIPPING POLICY
Shipping times are displayed on each product page. We ship products anywhere within the United States using USPS or UPS.
A) Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.
B) International Orders - Unfortunately, we do not currently offer International Shipping, however, this is an option that we will be looking into in the near-future.
RETURN & EXCHANGE POLICY - CANCELLATIONS
Custom items are non-refundable. It is of utmost importance that you verify the design and finishes that you choose. We can not allow post-shipment cancellation or return of custom rugs, as these are made to order.
Non-Customized Item(s) and Stock Items are subject to a 20% cancellation or return fee, but is solely at the discretion of Mystic Rug.
CONTACT US
If you have any further questions or concerns regarding these terms located on our website please contact us at contact@mysticrug.com
Shipping times are displayed on each product page. We ship products anywhere within the United States using USPS or UPS.
A) Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.
B) International Orders - Unfortunately, we do not currently offer International Shipping, however, this is an option that we will be looking into in the near-future.
RETURN & EXCHANGE POLICY - CANCELLATIONS
Custom items are non-refundable. It is of utmost importance that you verify the design and finishes that you choose. We can not allow post-shipment cancellation or return of custom rugs, as these are made to order.
Non-Customized Item(s) and Stock Items are subject to a 20% cancellation or return fee, but is solely at the discretion of Mystic Rug.
CONTACT US
If you have any further questions or concerns regarding these terms located on our website please contact us at contact@mysticrug.com